The Location Details card displays key information about a location within Zero Friction. This section is located on the first tab of the location details page.
This information forms the basis for billing, contract management, service provision, and integrations. Accurate and up-to-date location data is essential for the platform to function properly.
Location data
Overview – What does this show?
The Details Map shows the following information groups:
Address details of the location
External id (optional)
Owner and Manager (optional)
Linked product
Layout
The Detail card is logically divided into separate sections. Each section can be edited and saved independently.
Address
Shows the full physical address of the location:
Street name
House number
Addition (if applicable)
Postal code
Place
Country
The address format automatically adjusts based on the selected country.
Customers are free to customize the address and can change text.
External identification
Free input field for your own reference code
Optional
Used for connections with external systems
Owner and manager
Owner: customer who is the legal owner of the property
Manager: customer responsible for management
Both fields:
are optional,
can be set independently of each other,
are stored together.
Product
Shows the product associated with the location
Used for:
invoicing,
service and configuration logic
Product can be added or removed
Actions
Users can perform the following actions depending on their permissions:
Edit address
Add or change external identification
Link or remove owner and/or administrator
Link or unlink product
Validations and limitations
Each section has its own save button
Changes are not automatically saved
Saving one section has no effect on unsaved changes in other sections
Data display
When opening a location, the last saved data is loaded from the database.
After saving, the map will be immediately updated and returned to read mode.
Address logic
Postal codes are automatically validated and formatted by country:
Belgium:
9000Netherlands:
1011 ABFrance:
75011United Kingdom:
NW7 0AA
House numbers can contain additions (e.g.
123A,123-125).
Owner & Manager
Search by customer name or account number
Selections can be cleared
Are always saved together as one change
Product
Product selection via dropdown
Removal is possible
Changes may have a direct impact on billing and services
Problem | Solution |
Product is linked but billing appears incorrect | Check that the correct product has been selected |
Address cannot be saved | Check if the postal code and country match |
Owner and administrator are not stored separately | This is correct behavior; they are stored together |
Fields are not editable | Check if you have the correct rights |
Changes have disappeared | Changes are not saved; always click Save |
Error message when saving | Please check required fields and validations |
Product missing from dropdown | Product may not be available for this location type |
Why can't I edit certain fields?
You do not have the required rights for that field.
Can I adjust multiple parts at once?
Yes, but each section must be saved separately.
What happens if I don't save?
Any unsaved changes will be lost.
Why does the address look different than expected?
The size adapts based on the selected country.
Can I delete an owner or manager?
Yes, via the clear option in the selection field.
What is the purpose of external id?
For your own references or connections to external systems.
How do I know if my change has been saved?
After saving, the updated value will appear in read mode.
Can I see who made the last change?
Yes, via the Activity card on the same page.
Location: Physical address where services such as electricity, gas or water are supplied
Owner: Customer who is the legal owner of the property
Administrator: Customer responsible for the day-to-day management
Product: Configuration that determines billing and services
External Id: Free reference code for external systems
Service Location: Alternative term for location within Zero Friction