The Locations map shows all addresses where services (gas, electricity, water, heat, cooling, etc.) are supplied under the contract.
Each location can contain one or more services, with their own start and end dates, status and consumption parameters.
The map is important for:
delivery management
billing & consumption
meter management
prepayment accounts
reporting
Locations are automatically affected by service or move-in/move-out processes.
What does the Locations map show?
The card behaves differently for single location and multiple location contracts.
Single-location contracts
Fully formatted address
All services at that location
Service Status: Delivered / Undelivered
Start and end dates of each service
EAV (Estimated Annual Volume) for consumer services
Prepayment information (if applicable)
current balance
emergency loan
outstanding debt
Multi-location contracts
Total number of locations
Summary of active services
Button “All Locations”
→ opens a dialog with a full list of locations
In the dialogue you will find:
list of all addresses
all services per location
search function
Indicators for locations added today or removed today
Location data
Street + number
Postal code
Municipality/city
Country
On-site services
Utility type (Electricity, Gas, Water, Heat, Cooling…)
External identifier (if linked via external system)
Active period (start and end date)
Status (Supplied / Unsupplied)
EAV for consumer services
Add, edit, or delete locations
Add location
Locations are not added directly via the Locations map.
You add a location via:
the Move-In Process, or
adding services to a contract
Steps
Steps
a to the contract details
Start Move-In or add a new service
Select an existing location or create a new location
Select services and start dates
Location automatically appears in the Locations map
Please note: you need specific permissions to add locations.
Terminate services
Locations will automatically disappear when all services at that location are terminated.
Automatic changes & indicators
When locations today:
have been added, or
have been removed,
a banner will appear at the top of the map showing:
how many locations have changed
on what date
which locations were involved
How Locations Are Used
Locations are essential for:
service delivery
billing (per utility per location)
consumption measurement
meter management
prepayment management
reporting and analyses
Problem | Solution |
Contract has no locations | Add at least 1 location via Move-In or service management before you can sign |
Address is incomplete | Change address on the location details page |
Contract is Signed → limited changes possible | Only terminate services or add new services; edit address via location page |
Contract is Terminated | No more changes – only history visible |
Contract is blocked for billing | Locations can be shown, but changes are limited |
Future services | Location appears, but service has a “starting soon” label |
Removed services | Location will only disappear once all services are terminated |
Maximum number of locations reached | Contract supports up to 200 locations |
Problem | Solution |
“No locations found” | Check if contract is still in Draft, or user has access |
“Unable to add location” | Check permissions, contract status, and whether location exists in system |
“Location not displayed” | Refresh page; check address; check if location was recently deleted |
“Services are missing on site” | Check if service is running; check termination dates; check permissions |
“Location is shown incorrectly” | Correct address on location details page |
“Not possible because contract is blocked” | Unblock contract first |
Can a contract have multiple locations?
Yes, up to 200 locations.
What is the difference between a location and a service?
Location = address
Service = utility provided at that address
Can I change an address from the contract?
No, address changes happen on the location details page.
What happens if I delete all services at a location?
The location will be automatically removed from the contract.
Can I set a primary location?
No, all locations are equal.
Can I add a location that doesn't exist yet?
No, first create a location in the system.
Do I see historical locations?
Yes, via activity logs and history.
Do location changes affect billing?
Yes, changes to services or locations will affect invoice configuration and usage data.
What happens to future services?
Locations are displayed with an indication that services have yet to start.
Service Location – physical address where services are provided
Contracted Service – a specific utility (gas, electricity, water…) at a location
Utility Type – type of service (electricity, gas, heat, cooling…)
External Identifier – external system ID for a service
EAV (Estimated Annual Volume) – estimated annual consumption for billing purposes
Prepayment Account – account linked to prepaid meters
Property Group – group of locations with shared management or billing settings
Supply Period – period during which a service is active
Supplied / Unsupplied – status of a service (active / inactive)