The Meter Details card displays key information for a specific meter within Zero Friction. Located on the Meter Details page, this section provides an overview of identification data, status, installation information, and related data.
This section is used to quickly understand how a meter is configured, where it's installed, and whether measurement data is available. This is essential for accurate consumption recording, billing, and operational monitoring.
Meter data
Serial number
Unique meter identification (e.g.,
MTR-2045)Set at creation
Cannot be changed
Meter Tag
Optional, user-defined label
Used for recognition and organization
Meter tag is the only field that is directly editable in this section
Status, Brand & Model
Status
Current status of the meter
Displayed as a colored badge
Brand & Model
Manufacturer and model from the meter model catalog
Informative and not editable
Installation information
Address
Installation address of the meter
Clickable and opens the location details page
Customers
Active customers at the linked service location
Clickable and leads to customer detail pages
Measurement data
Last Update
Last date measurement data was received
Display: Date/Time or Never
Measurements Until
Last date for which measurements exist
Display: Date or None
Meter type
Meter Type
Indicates the type of meter, such as:
Individual
Aggregating
Communal
Root
Prepayment
Linked information
Meters are connected to:
Location groups
Via the installation address
Used for billing and consumption grouping
Service locations
Active when meter is installed
Contains contract and customer information
Parent Meter
Submeters can be connected to a main meter
Shown in the subtitle of the page
Behaviors & Logic
Status changes
Are recorded in the Status History
Always based on effective data
Installation
Connects the meter to a location
Activates data streams and consumption
Uninstallation
Ends active links
Historical data remains available
Measurement data
New data automatically updates Last Update and Measurements Until
Problem | Solution |
Meter is Removed but receiving data | Historical or technical data streams may still be active |
No service location linked | Meter is not installed |
Brand/Model missing | Model information is incompletely configured |
Status incorrect | Check Status History and Effective Dates |
No address or customers visible | Check installation and service location |
“Last Update” = Never | Check channels, integration and data import |
What is the difference between Serial Number and Meter Tag?
The serial number is unique and unchangeable; the Meter Tag is a free label that you can customize.
Can I change the serial number?
No, this is not possible.
Why is my meter set to Removed?
The meter has been uninstalled. Check the Status History for details.
What does Measurements Until mean?
The last date for which measurement data is available.
Can I change the address in Details?
No, this is done through the Install action.
Why don't I see any customers?
The meter is not associated with a service location or there are no active customers.
What is a Prepayment meter?
A meter that requires pre-payment and has additional restrictions.
Why can't I change the meter type?
Prepayment meters and meters with active consumption have limitations.
Meter – Device that measures energy or water consumption
Serial Number – Unique, unchangeable identification
Meter Tag – User-defined label
Status – Meter life cycle
Service Location – Location where services are provided
Property Group – Grouping of locations for billing
Channel – Data stream for specific measurement data
Activation – Installation of a meter
Deactivation – Deleting a meter
Reading Frequency – Expected frequency of meter readings
Prepayment Meter – Meter that requires prepayment