The Details card within the contract details page shows all the key information of a contract.
Here you will find important contract parameters such as start and end dates, product information, billing configuration and contract status.
This map serves as the central, fixed reference point for anyone who needs to view or change contract information.
What does the Details map show?
The map shows:
Contract number
Unique ID
Always read-only
Linked Customer (Contractor)
Customer name + customer number
Linked product
Clickable link to product details
Determines rates and services
Start date
Date on which the contract comes into effect
Always read-only
End date
Automatically calculated based on service end dates
Read-only
May be empty with ongoing contracts
Signing date
Date the contract was signed
Only visible for Signed contracts
Payment term
Determines the payment term of invoices
External reference (optional)
Optional
Useful for synchronization with CRM or DMS
Editable (with permission)
In addition, customer and product are clickable links for quick navigation.
Status of a contract
A clear status badge will appear at the top of the page:
Draft (blue) – in preparation
Sent (green) – sent, waiting for signature
Signed (green) – active
Cancelled (yellow) – cancelled before signing
Terminated (red) – terminated
Status logic
Contracts can go through the following statuses:
Draft → Sent → Signed → (Cancelled/Terminated)A contract that is signed while the end date is in the past → Automatically Terminated.
Actions within the Details card
Fields you can edit
Payment Terms
External Reference
Read-only:
Contract number
Start date
End date
Billing type
Product
Contractor
Signing date
Navigation actions
Click on Contractor → open customer details
Click on Product → open product details
Behaviors & Logic
Date logic
Start date can never be changed after creation.
End date is determined fully automatically by the system:
The system always takes the last service end date as the contract end date.
Once the end date passes, the contract will automatically be Terminated.
Conduct at the end of a contract
When the contract ends:
Status becomes “Terminated”
All underlying services will be terminated on the same date
New invoices are no longer generated
Existing invoices remain available
Problem | Solution |
Status does not change to Signed | End date is in the past → contract is automatically terminated |
Date fields appear incorrect | Check service dates in Locations map |
External reference cannot be adjusted | Check permissions and contract status |
Payment Terms are completely missing | Contract is Prepayment → field is never shown |
Can I change the start date?
No, this isn't possible. If this is incorrect, create a new contract.
How do I change the end date?
Not directly – end date follows automatically from service end dates.
What happens when the contract expires?
Status automatically becomes “Terminated” and billing stops.
What is the difference between Cancelled and Terminated?
Cancelled: contract never became active
Terminated: Active contract that ends (manually or automatically)
Can the system automatically renew contracts?
No, extension is done manually.
Can I fill in the external reference?
Yes, with permissions.
Contract Status: Draft, Sent, Signed, Canceled, Terminated
Billing type: Credit or Prepayment
Payment Terms: Payment terms for Credit contracts
External Reference Optional link to external system
Sign Date Date of signing
Service End Date Last date services are active
Contract duration: Time between start and end date