Improvements
🔄 Improved invoice syncing
🔐 More secure registration
📩 Less manual intervention
📄 Clearer invoice overview
📊 Better consumption insights
🗣️ Documents in the right language
📝 More control over your portal
📞 Improved customer service
📵 Logging out
🏠 Changes in move-in and move-out flow
📃 New templates in the Zero Friction platform
Read our leaflet here:
🔄 Improved invoice syncing
Invoices now appear more reliably in the portal, directly visible to your customers.
🔐 More secure registration
New users register using both account number and email address.
📩 Less manual intervention
Sometimes, customers forget to click the confirmation email. To avoid manual follow-ups, we’ve added extra steps to automatically resend the confirmation email.
So, if a customer tries to register again a new confirmation email is sent automatically.
Or if a customer tries to log in with an unconfirmed mailadres
📄 Clearer invoice overview
Invoices with a negative balance are now visible.
Unpaid and overdue invoices are clearly separated.
📊 Better consumption insights
Customers can view consumption per contract.
Easier navigation between locations.
Monthly usage compared to the same month last year.
🗣️ Documents in the right language
Documents are automatically shown in the customer’s preferred language.
📝 More control over your portal
Add custom messages to different portal pages.
Adjust the color scheme and logo to match your branding.
📞 Improved customer service
Display clickable contact info such as your website, phone number, and emergency line.
📵 Logging out
Logging out is now more clearly indicated in the portal and is available from the “My Details” section.
🏠 Changes in move-in and move-out flow
We’ve also reviewed the entire move-in and move-out flow.
Move-in
When entering an address, customers now first provide the postal code and city. This helps us better filter the correct address.
The document signing step has moved from step 3 to step 7, since step 3 is where the preferred language is selected. Documents will then be shown in the preferred language, if available.
Move-out
From "My Details," customers can now cancel a contract due to moving out. The portal will no longer ask which contract the move-out applies to.
📃 New templates in the Zero Friction platform
Two new templates are now available under Configuration > Communication, allowing you to fully customize these messages.
Portal confirmation
Portal password reset
