🚀New 🚀
QR codes on invoices and collection documents and associated emails
A 'Pay Now' link in invoice emails and collection emails
🌟 Improvements🌟
More transparent communication around invoices and payments
Improved user experience around editing translations in the communication template editor
The standard language was moved from environment to organization
Easy pay
For customers who pay by bank transfer, we made paying invoices and overdue payments a lot easier with easy pay.
Easy pay is a collective name for:
QR codes
'Pay now' links
QR codes
Invoices and invoice emails with a positive amount will now contain a QR code.
Collection documents and collection emails can now also be paid faster and more correctly using the QR code.
✨ Important to know ✨
QR codes are automatically available for your organization unless you let us know you prefer not to use them.
QR codes are only available on standard templates. If you have custom invoice or email templates and would like to use QR codes, please contact us. [email protected]
Pay now link
Invoice emails with a positive amount will now also include a "Pay Now" link so customers can pay their invoice immediately from the email.
Direct debit emails will also contain a 'Pay Now' link.
✨ Important to know ✨
The 'Pay Now' link is not automatically available.
We partner with Twikey to display the 'Pay Now' link in emails.
If you already use the Twikey integration to automatically upload incoming payments and you also want to show the 'Pay Now' link in emails, please contact [email protected]
If you are not yet using the Twikey integration to automatically upload incoming payments and would like to show the 'Pay Now' link in emails, please contact [email protected]
More information about easy pay can be found here: easy pay
Improved communication
We made communication around invoices and (overdue) payments much more transparent:
1. We added the shipping date to collection documents
✨ Important to know ✨
The dispatch date on collection documents is always the original dispatch date.
If you resend the communication of a direct debit step, the original send date will remain unchanged.
2. You can now link to your FAQ page on the invoice & collection emails
✨ Important to know ✨
If you don't fill in the Support/FAQ field in the configuration menu, the link to your FAQ won't appear in invoice and collection emails.
3. We now include a subtotal and display the total payable on invoices slightly differently. No more confusion about the amount due.
4. We optimized the translation of many labels and added many new labels to invoice and collection case templates
optimized labels:
EmailDirectDebitMessageSkippayment
Label_EmailCreditTransferMessageSkippayment
Label_EmailCreditTransferSkippayment
Label_EmailDirectDebitMessageSkippayment
Label_EmailRefundMessageSkippayment
Label_EmailRefundSkippayment
Label_PayBeforeExtraCosts
Label_YourOpenAmountDisadvantage
NoIbanMessage
PartiallyPaidMessage
RefundUsedToSettleMessage
SettledMessage
New labels:
AdvanceInfo
Amount
AnswersFaq
BtnPayNow
Contact Us
Iban
InvoiceEmailIntro
NewInvoiceRemaining
PayNow
PayNowInfo
QrPaymentMessage
QrPaymentMessageNoDueDate
QRStep1
QRStep2
QrTitle
SendDate
SubtotalInvoiceAmount
ThisEmailIsAbout
To
ToPay
✅ We triple-checked the new email layout with all major email providers to ensure your customer receives a beautiful and professional-looking email.
✨ Did you know? ✨
If you are not completely satisfied with how some terms are worded, you can easily rename them yourself in the configuration menu.
Not sure how to do this? Check:
Improved user experience in communication template editor
We made editing labels in the templates below easier by making the text field larger:
invoice
debt collection case
contract
moving request
personal information
Standard language at organization
We moved the default language from environment to organization.
An environment can now have organizations with different standard languages.
When you create a second organization in your environment, the same language as the first organization will be suggested. You can change the language before adding the second organization.
