The Activity Log provides a central overview of all actions and system events within Zero Friction. This log records what happened, when it happened, and, if applicable, who performed the action.
You can find the Activity Log via:
Configuration → General → Activity Log
The Activity Log is important for:
auditing and compliance;
insight into system behavior;
analyzing changes and events;
support and troubleshooting for questions or incidents.
What does this part show?
The Activity Log displays a table of automatically recorded activities within your organization. Each line represents one system activity.
The log includes activities for:
generating invoices;
creating or uploading documents;
sending communications (e-mail, SMS, e-invoicing);
meter installations;
processing of relocation requests;
other automated system processes.
Activities are read-only and are recorded chronologically. You will only see activities performed within your own organization.
Layout
Activity overview (table)
The table in the Activity Log contains four columns:
Subject
The type of entity to which the activity relates, such as:Invoice
Customer
Contract
Document
Action
The type of action performed, for example:InvoiceGeneratedDocumentCreatedCommunicationStarted
Date
The date and time the activity took place.
The display depends on your locale settings.Contents
A button (code icon) that allows you to open the technical details of the activity.
Actions
Within the Activity Log, the available actions are limited:
Viewing activities
You can view all visible activities within the set filters.Viewing payload details
The payload button opens a side panel with additional technical information in JSON format.
It is not possible to manually create, modify or delete activities.
Behaviors & Logic
Activities are created automatically by the system.
For each relevant event, a new activity is immediately registered.
One event can generate multiple activities.
For example, generating an invoice can lead to activities on:the invoice;
the linked customer;
the accompanying contract.
The Activity Log works in real-time: new activities appear immediately after an event occurs.
The log is organization-specific; activities of other organizations are never visible.
Problem | Solution |
Activity log is not visible in the menu | Please check if you have Activity Read Feed permission |
Activities are missing | Check the date range and subject filter set |
Activities seem outdated | Remove filters or check if recent events have actually been executed |
Payload cannot be opened | Try refreshing the page or check your browser settings |
Why don't I see the Activity Log?
You are probably missing the required Activity Read Feed permission.
Can I export activities?
No, there is currently no export functionality available.
How long are activities retained?
The retention period depends on the system configuration. Contact your administrator for details.
Can I delete or correct activities?
No, activities are read-only and part of the audit trail.
Why do I see multiple activities for one invoice?
Because the same event is logged on multiple entities (invoice, customer, contract).
What's in the payload?
Technical metadata such as entity IDs, event data, and system information. The content varies by action type.
Why do I miss certain activities?
Check that:
the correct date range is selected;
the correct subject type has been filtered;
the activity was actually carried out within your organization.
Activity
Automatically recorded system event within Zero Friction.Activity Entry
One separate line in the Activity Log.Subject
The entity type to which the activity relates.Action Type
The specific action or event that occurred.Payload
Technical additional information of an activity in JSON format.Originator
The user or system process that caused the activity.Audit trail
Immutable logging of events for auditing and compliance.Filter
Setting to limit the activity overview by date or subject type.Pagination
Splitting large datasets into multiple pages for better performance.