The Comments and Activity cards together provide a complete picture of the interactions and changes surrounding a customer.
Comments are manual notes that users add.
Activity automatically shows recorded system events.
Together they provide context, follow-up, and an audit trail for every customer.
Comments
Comments are internal notes that users manually add to a location record.
Use them for:
Internal follow-up or transfer between team members
Documentation of telephone conversations or appointments
Notes on specific location actions
Important notes for future reference
Comments are not visible to residents.
View comments
Open the location details page
Find the map Notes
The most recent comments are at the top
Each comment shows:
Author's name and avatar
Timestamp (e.g., November 6, 2025, 2:30 PM)
The text of the comment
Empty fields will show the message “No comments added yet.”
Add comment
Click in the input field below the map Comments
Type your text
Click Send or press Enter
The comment appears immediately at the top of the list
Note: If you don't see the input field, you may not have write permissions. Contact your system administrator.
Edit or delete comments
Action | Support |
To process | Not supported - add a new comment to clarify or correct |
To delete | Possible for users with delete rights. |
Layout and behavior
Only plain text is supported (no formatting, links, or attachments)
No limit on length or number of characters
Timestamps use your system's time zone
Long comments may require scrolling within the map
All comments remain internal and are not shared with customers.
Activity
The Activities Overview shows:
a chronological list of system activities
who performed the action
when the action took place
an icon indicating the type of activity
a title and subtitle with context about the change
Both lists are sorted from newest to oldest by default.
Automatic creation
Activities are automatically created for:
creation of a location
change of address or external identification
change of product or management relationships
signing a contract with this location
adding or removing the location from a contract
other system events that impact the location
Display
sorted from new to old
pagination for large numbers
readable titles and subtitles based on event data
Technical
activities are read-only
exclusively system-driven
linked to location and organization
Important: The activity shows all events chronologically, with the newest at the top. pagination is used to load older events and
There is no filter by event type available in the current view.
If necessary, use Ctrl+F / Cmd+F to search within the page.
Situation | Behavior |
No comments or activity | Empty status with message “No data yet” |
Very long comments | Map shows scroll bar to view text |
Activity shows “Ended” while contract is active elsewhere | All services for this location have been terminated |
No activities visible after recent change | Not every change triggers an activity |
Note accidentally deleted | Deletion is permanent; recreate if necessary |
Why don't I see any comments or activity?
You may not have the required permissions. Please contact your administrator.
Can I edit a comment?
No, comments cannot be edited.
Why can't I delete a comment?
You do not have delete permissions.
Why don't I see any activity for my change?
Not every action generates an activity or processing may be delayed.
Can I add an activity myself?
No, activities are created automatically by the system.
How far back does the activity history go?
All activities remain available and will load.
Why do the icons differ per activity?
The icon shows the entity type that caused the activity.
What do the title and subtitle of an activity mean?
The title describes the action, the subtitle provides additional context about what exactly was changed.
Remark
Manual note added by a user for collaboration or documentation.Activity
Automatically generated log entry of a system event.Activity overview
Chronological list of all activities for a location.Subject Type
The type of entity to which the comment or activity relates.Subject ID
Unique identification of the entity, in this case the location.Right (Permission)
Security setting that determines what actions a user can perform.