Integrations provides a central overview of all external systems connected to Zero Friction. Here you can manage integrations with accounting systems, payment providers, and e-invoicing platforms.
This part is important because integrations directly impact:
financial processing (accounting and payments);
invoice sending (e-invoicing);
automatic synchronization of data between systems;
continuity and reliability of processes.
A correct configuration prevents errors in bookings, payments and invoicing.
Overview – What can you find in Integrations?
The Integrations page consists of three main parts:
Summary
A summary is shown at the top of the page with:
Tenant Code
Unique identifier of your tenant
Includes copy button
Organization Code
Unique identifier of your organization
Includes copy button
These codes are used for:
setting up integrations;
communication with support.
Integration categories
Payments Integration
Shows connected payment providers (e.g. Stripe).
Display per map:
Provider name
Combined status of all linked accounts
Usage overview
Limit or account issue warnings
Details:
Multiple accounts per provider possible
One account can be set as a fallback provider
Accounting Integration
Shows supported accounting systems:
Exact Online
AFAS
Per card is shown:
Connection status
Activation date (if active)
Mapping status
Last synchronization
Important:
Only one accounting system can be active at a time.
E-Invoicing Integration
Shows e-invoicing providers (e.g. ChorusPro, Peppol).
Per provider:
Current status
Button to start or stop sending
This section is only visible if e-invoicing is enabled for the organization.
Behaviors & Logic
Accounting integrations sync daily by default.
Statuses are automatically updated after each synchronization.
OAuth authentication redirects users back to Zero Friction after authorization.
Breaking an integration:
stops active processes;
does not delete historical data.
For incomplete mappings, the status remains Pending Mapping.
Problem | Solution |
Show all cards Inactive | There are no integrations linked yet |
Accounting shows Pending Mapping | Complete all required mappings |
Multiple payment accounts with different statuses | Check individual accounts |
Integration disappears from overview | Feature flag is disabled |
Buttons are not clickable | Action in progress or permissions missing |
Accounting integration cannot be activated | Check unmapped general ledger codes, products, VAT codes and companies |
Status Lost Connection | Click Reconnect and re-authenticate |
Status: No Access | Check permissions in external system and reconnect |
Payment provider shows warning | View usage and account status |
E-invoicing not visible | Check if ChorusPro or Peppol is enabled |
Sync failed | Please check external service and try again |
Why can't I activate my accounting integration?
Because not all required mappings have been completed.
Can I use Exact Online and AFAS at the same time?
No, only one accounting system can be active.
What does “Lost Connection” mean?
The connection to the remote system has been lost and must be re-authenticated.
What happens if I break an integration?
Active processes stop, but historical data is retained.
How often does the accounting synchronize?
Daily by default; the last sync time is shown.
Why don't I see an E-Invoicing section?
Because the feature is not enabled for your organization.
Can I link multiple payment accounts?
Yes, multiple accounts can be linked per provider.
What is a fallback provider?
A payment account used for unallocated bank accounts.
Activation Date: Date on which an integration became active
Fallback Provider: Default payment account for unlinked accounts
General Ledger Code: general ledger account in accounting
Mapping: Linking Zero Friction data to external systems
OAuth: Secure authentication method via external login
Provider Account: specific link with an external service
Sync Status: Data synchronization status
Unmapped Items: accounting data that has not yet been linked
Usage Statistics: insight into the use of a payment provider