The Payments tab shows all individual payments in the system. This includes payments from incoming bank files, outgoing batches, and manually added payments.
You can use this overview to view, filter, and track payments across all sources.
The overview shows a list of payments and includes:
ID: The identification of the bank transaction.
Clickable if the payment is linked to an incoming or outgoing bank transaction. If no link exists, - is displayed.
Customer: The customer who made or received the payment, including their customer number and name. Clickable to access the customer details page.
Type:The payment type, for example:
incoming transfer
outgoing transfer
direct debit
online payment (Stripe integration)
Reversal: Indicates whether the payment was reversed.
If a payment is reversed, an icon will appear.
Hover over it to see the reason for the rollback.
Customer IBAN: The customer IBAN number associated with the payment.
If not available, - is displayed.
Amount: The payment amount, displayed in the default currency.
Date:The date the payment was made.
Payment Reference: The reference or description used for the payment.
Filters
All: Shows all payments.
Reversal: Shows only payments that have subsequently been reversed.
The numbers will automatically adjust based on the active filters.
Customer: Shows only payments for a specific customer.
Type: Filters by payment type, such as incoming transfer or direct debit.
Payment Date: Shows payments within a chosen date range.
Filters work in combination and can be used together.
Reversals
A payment is shown as reversed when it was initially processed but later reversed.
Possible causes:
refusal by the bank
failed automatic collection
refund to the customer
manual correction
When a payment is reversed:
the amount will be cancelled
linked invoices are reopened
the customer balance is adjusted
Actions in this overview
Depending on the payment you can:
reverse a payment manually
export payments to Excel
I don't see any results?
Check if filters are set too tightly and remove them one by one.
The number doesn't match what I see?
The list is paginated. Check if there are multiple pages.
Why does it say - next to ID?
The payment is not linked to a bank file, for example with a manual or online payment.
Why is a payment not clickable?
Without a linked bank transaction, no details page is available.
What is the difference between an incoming transfer and a direct debit?
With an incoming transfer the customer pays himself.
With an automatic collection, the payment is initiated by you.