🚀 Social Tariff Export 2024 (Only for BE customers)
🚀 Correctly Linking Payments to Company Bank Accounts
Social Tariff Export 2024
🇧🇪 This only applies to customers in Belgium.
⚠️ Note: This feature is only active in the Blazor environment. Want to learn more about Blazor? Click here.
The social tariff export has been expanded, allowing you to download the "Protected Customers Claims 2024" export.
It is now possible to export claims for customers benefiting from the social tariff directly from the 'Social Tariff' page. Click the blue ‘Create’ button to generate the export. Want to learn more about the Protected Customers Claims Export? Check out our help article here.
This export must be submitted to the CREG.
You can create this export in the same way as the export for the FPS Economy.
The reference tariffs for the quarters can be found on the CREG website: https://www.creg.be/en/professionals/supply/social-tariffs-debt-recovery-reimbursement
Correctly Linking Payments to Company Bank Accounts
As a heat supplier, you can set up multiple company bank accounts. At the location group level, a specific account can be selected. If no specific account is set, the default account will be used.
What’s new?
From now on, it should be clear which company bank account the payment request originates from.
Therefore, when manually matching payments, the system will now display the originating company bank account. This helps to prevent errors and ensures more accurate processing.
You will also receive a notification when you try to match an invoice with a payment request that originates from a different company bank account.
Additionally, Zero Friction will now highlight cases where a customer makes a payment that does not match the correct company bank account for that person. These payments will be flagged for manual action, allowing users to process them correctly.