🚀 Social tariff export 2024 (Only for BE customers)
🚀 Correctly link payments to company bank accounts
Social tariff export 2024
🇧🇪This only applies to customers in Belgium.
⚠️ Note: This feature is only active in the Blazor environment. Learn more about Blazor: click here.
The export for the social tariff has been expanded, so that you can now download the export "Protected Customer Claims 2024".
It is now possible to export claims for customers who benefit from the social tariff on the "Social Tariff" page. Click the blue "Create" button to create the export. Learn more about exporting claims for protected customers. View our help article here.
This is an export that you must submit to the CREG.
You can create this export in the same way as you can already create exports for the FPS Economy.
The reference rates for the quarters can be found on the CREG website: https://www.creg.be/nl/professionals/levering/sociale-tarieven-terugbetaling-van-schuldvorderingen
Correctly link payments to company bank accounts
As a heat supplier, you can set up multiple company bank accounts. A specific account can be selected at the location group level. If no specific account is set, the default account will be used.
What's new?
From now on, it should be clear from which company bank account the payment request comes.
Therefore, from now on, when manually matching payments, the company bank account from which the payment originates will be displayed. This helps prevent errors and ensures more accurate processing.
You will also receive a notification when you try to match an invoice where the payment request comes from a different company bank account.
In addition, Zero Friction will now also indicate when a customer has made a payment that doesn't match the correct company bank account for that person. These payments will be flagged for manual action so users can process them correctly.