Zero Friction allows to upload CAMT.053 files from the bank that contain all bank transactions of a specified period (i.e. payments by and refunds to customers). This allows the user to match the payments and refunds with the open invoices of these customers. As such the customer's balance is adjusted after processing a CAMT.053 file.

We are currently in the process of automating this, so it won't be necessary anymore to manually log into the bank to download the CAMT file and upload it to Zero Friction.

An incoming CAMT.053 file will be processed automatically by the system, matching the payments and refunds with the invoices of the customers. This matching proces is based on the payment reference that is used in each transaction and the customer's IBAN number used for the payment.

If for some reason, the customer hasn't used the correct payment reference (or forgot to add it) when doing a manual bank transfer, he will get a message that the matching couldn't be done automatically and manual matching is needed. The action to do this is available on the incoming transaction's detail page.

Another case where manual matching is needed, is when a customer is using a different bank account for the payment than the one configured on his detail page. The user has the possibility to search on the customer's name or number in order to manually match the payment. It can also be decided to add this second bank account to the customer's configuration so future matchings will go automatically.

Batches of outgoing banktransactions generated by Zero Friction (these are PAIN files that contain all payment requests and refunds to customers paying by direct debit) that have been uploaded to the bank, will also automatically be matched.

When the matching is fully completed and all transactions and confirmations were correctly matched, the related invoices will change status to paid (or unpaid in case of reversals by customers). The customer's balance will be adjusted accordingly.

Banks send out a payment refund or a payment request confirmation of batches that were uploaded to the bank. These batches contain payment requests and refund requests to customers. When processing a CAMT.053 file, these confirmations will be matched with the corresponding outgoing banktransaction files and the underlying invoices will be marked as paid.

When customers reverse a direct debet payment request, this reversal is communicated by the bank through these CAMT.053 files. When processing a file, the system will recognise the reversal and the related invoice will be marked as unpaid. The reversal and its reason will be visible on the customer's detail page under transactions.