Zero Friction customer portal is positioned as a SaaS solution. This means that the portal is hosted and maintained by Zero Friction but publicly available from the url of your choice, e.g. myenergy.company.com

Furthermore the user will experience the customer portal as being your customer portal because the portal will be published in your company's style guide. Think of logo and colors which are all adjusted to give the optimal look and feel of your company.

The portal has two important pillars it focuses on (a) digital move-in flow and (b) transparancy for the customer.
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When moving in the customer is asked the default information before his contract is send to the back-office colleague.

It's mandatory to agree with the proposed terms and agreements of your company.

Once everything is filled in the customer is informed and the back-office colleague can continue with the process.

If everything is filled in accordingly the user can approve the digital move-in. The customer now receives a welcome mail with all the information about her contract and is provided with the ability to create an account on the customer portal.

Transparancy is achieved by providing the customer with all the information available for his account. Think of Invoices and payment status, consumption and contractual information.

With the ability to compare usage with previous periods i'm movitated as a customer to better my consumption profile.

A clear overview of what is still to be paid/overdue and what is all paid up.

Here the customer is able to adjust his advance amount within the allowed boundary.

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