A serviced location is one specific adress where a service is being supplied.

A property group is a group of serviced locations that belong to each other. This can be because they are in the same building or because they belong to one project that has a similar invoicing.

Because of this you can define a product with billing items per property group. All the locations that belong to that group will have that product applied to them by default.

It is possible to define specific invoicing details per property group, such as a different IBAN bankaccount, logo, colours used on the invoicing documents, specific contact details and invoicing defaults (such as frequency of the advance and of the invoice, payment term, product, invoice date). Per property group you can add attributes such as capacity, quota, surface area, occupants and property quota. These parameters can be used for calculating the tariffs of the billing items on the default product for that property group.

When invoices are created for a contract of a serviced location that belongs to a property group, the settings of the property group will be taken into account when generating the invoicing documents for that location.

Serviced locations can be created in three ways:

Note: When allowing customers to do move-ins using the customer portal, the location should already have been created in Zero Friction. Customers cannot create new locations using the portal.

Using the wizard for location creation in Zero Friction is easy. You define the full address and can specify the country. You also have the option to define a property group for that a location. This is a group that entails one or many locations that you wish to group together.

A property group allows to group together consumptions of multiple locations and monitor the billing of each location seperately. A product for a serviced location can be defined in the service location wizard. This product will be the default product that will be applied for contracts on that location. This can be a way to deviate from the property group's product that the location belongs to. It is also possible to add a manager or owner for the location. You also have to specify what services are available on that adresss. For example heat, hottapwater, electricty, cooling and so on. Finally you can already add meters to the location you are creating. These can be existing meters created beforehand or you can create new ones.

During a move-in, you will encounter an embedded version of the location wizard. The workflow is the same and when submitting, the location will be added to the contract that you are creating.

If you want to import external location data into Zero Friction, you can do this using a CSV file. In order to recognize the file format. A format has to be configured in Import Jobs > File Formats. When the format is saved it will be available in the upload action in the import jobs listpage where you can select and upload the CSV file.

You can define specific attributes and consumption units per serviced location.

Attributes can be a capacity, a quota, a surface area, occupants or a property quota. These attributes can be used to define a specific price for a billing item for the contract on that location.

Consumption units are parameters that you define in the configuration settings of your products. A consumption unit can be for example the volume size of a boiler, a SCT charge for manual payments, or a value for kW-heat usage or kW-cooling. They can determine the tariff that will be applied for a billing item in the product on a location.

A property can be created through the property group wizard or via an import of a CSV file like we mentioned earlier for locations.

Using the wizard to create a property group allows the user to add all the information related to that property group in one go.

You start by defining the name of the property group, the address, the bank account, VAT number, organisation number and company name. You also specify the type of the property group: a building or a project.

Then you define the default contract information such as advance and invoice frequency, invoice date, default product and payment term. A manager can be added as well.

Finally the serviced locations are added. The property group invoicing settings will be applied to those locations.

Property groups can be imported just like serviced locations as described earlier.

As mentioned above, per property group you can define deviating document settings for the invoicing documents of the addresses belonging to that group.

Style-wise you can specify a different color scheme. Also the logo can be customized which will overwrite the one specified at organisation level.

The company name, VAT number and organization number can also be customized.

The invoicing defaults set up in the property group are overriding the defaults set up in the configuration parameters of your organisation. This way, advance frequency, invoice frequency, invoice date, payment term, company IBAN, and product will be changed on the invoicing documents according to the property group the serviced locations belong to.