Term | Description |
Customer | This is the party that has contracted the Zero Friction SAAS Platform (either as SAAS (self-use) or as BPO (the processes are executed for you). The customer has a number of “end customers”. The customer has access to the Zero Friction platform. |
BPO | Business process outsourcing (BPO) is the process of outsourcing a specific aspect of your business operations to an external vendor or service provider. A BPO call center is a team of outsourced agents who handle inbound and outbound customer calls for other companies. BPO call centers handle more than just calls. Zero Friction and its partners offer a range of BPO services. |
Consumption | Calculated consumption based on meter readings or estimates for a specific period. |
Energy transition | The energy transition is a path towards transforming the global energy sector from fossil fuels to carbon-free energy in the second half of this century. |
Electronic invoice presentation | Invoice presentation refers to a set of instructions that directs a third party (e.g., a customer) to pay the recipient a specific amount of money. Simply put, invoice presentation occurs when a service provider invoices a customer and demands payment. This can be done on paper or electronically. |
Electronic profile presentation | Providing insight into energy consumption to the end customer |
End customer | This party is the "customer's" customer and typically uses the customer portal for functions such as electronic invoice presentation and electronic profile presentation. |
Data Processing Agreement | A data processing agreement, or DPA, is an agreement between a data controller (such as a company) and a data processor (such as a third-party service provider). It governs all processing of personal data for business purposes. A DPA is also called a GDPR data processing agreement. |
Fast Track Implementation | |
Integration | The Zero Friction platform can be integrated with various solutions, such as meter reading platforms, financial systems and CRM |
Meter | Meters are devices used to measure energy consumption at a service location. Consumption is read using a "meter reading." The Zero Friction platform integrates with various metering platforms. |
Meter reading | A reading from a consumption meter - this may or may not be actual consumption |
In-house | An end customer moving to a service location |
Out of home | An end customer leaving a service location |
User Profiles | User Profilesare given access rights to the Zero Friction Application |
Process library | A business process library that defines how the features of the SAAS solutions can be used in SAAS or SAAS + BPO configurations. |
Location group | Collection of service locations within Zero Friction |
Releases | A release is the distribution of the final or latest version of a software application. Because ZF is a SAAS solution, you benefit from the most up-to-date version of the software. |
Roadmap | A roadmap is a strategic plan that defines a goal or desired outcome and outlines the key steps or milestones needed to achieve it. It provides customers with insight into upcoming product features. |
SAAS | Software as a Service (SaaS) is a software licensing and delivery model where software is licensed on a subscription basis and centrally hosted. For ZF, this is on Microsoft Azure. |
Service locations | Location where the energy is supplied |
Single Sign On | Software as a Service (SaaS) is a software licensing and delivery model where software is licensed and centrally hosted on a subscription basis. ZF can authenticate based on a single user ID. |
Zero Friction Platform | A SAAS platform accessible via a web browser to handle the meter-to-cash process. |
