Entities within Zero Friction might have a deviating lifetime, after which this data will be deleted. Unless mentioned otherwise, the default entity data retention period is 5 years. After this period, the data will be deleted. The period is calculated by the creation date + 5 years.

Note: Although data retention limits apply, these might not (yet) be enforced. Even when not enforced, Zero Friction provides no availability guarantee after the defined retention period.

All master data entities have a retention period of unlimited, meaning, no master data entities are deleted automatically. Master data entity examples are:

All billing entities have a retention period of unlimited, with the exception of invoices, which are deleted after 5 years. Invoice PDFs are deleted after 7 years.

All imports have a retention period of 45 days after which the import data (flat files + logs) are deleted.

Service consumption is stored for 5 years. After 2 years, service consumption with a data frequency higher than daily, might be aggregated to one daily value. Any metering consumption or measurements have a data retention period of 3 years. After this period, they will be deleted.

All webhook logs (processed and unprocessed) + all associated mapping entries are deleted after 65 days.

All communication entries (sent emails, PDF send logs, ...) have a retention period of 5 years. This includes flat-files.