Why we’re prioritizing this
By deepening self‑service in the customer portal, we shift routine support tasks away from the heat supplier to consumers. This shift to intuitive and simple digital flows, enables scale and frees your customer service teams to focus on more complex cases.
Measurable outcomes for you:
Fewer inbound support requests for routine changes
More reliable and up-to-date customer data
Residents feel more control of their own data and preferences
Higher adoption of the resident portal