Products are invoice templates within Zero Friction that bundle multiple billing items into one logical package.
You can find this component via Configuration → Invoicing → Products.
Products determine what a customer is charged and when. By using products, you can set up consistent, scalable, and manageable billing for contracts.
What does this part show?
The Products section shows:
5An overview of all available products
Per product: the associated billing items and their settings
Dependent behavior based on:
User rights
Status of tariff imports
Active/inactive billing items
Layout
A. Left panel – Product list
Product name with number of billing items (e.g. Standard package (5))
Search field to filter products
Click on a product to view details
B. Right panel – Billing items
When you select a product you will see:
List of all linked billing items
Per item:
Name
VAT code
Invoiced on (time of invoicing)
Type of scale calculation
Active period (start and end date)
Periodicity (how often the item is billed)
Actions
Depending on your rights, you may:
Create products
Add or remove billing items
Reorder invoice items (drag & drop)
Change product properties
Export products to Excel
Import rates via 'Import Rates'
Behaviors & Logic
When a product is linked to a contract, all billing items are automatically applied
Periodicity determines when an item is invoiced:
Regular – Every billing period
When moving – One-time at the start of the contract
Upon moving – One-time at the end of the contract
Fixed number – Limited number of times
Fixed Duration – For a set period of time
Changes to products will only apply to future billing periods.
Existing invoices are never recalculated
Problem | Solution |
Product is not editable | Check if there is a tariff import open for approval |
Billing item doesn't disappear | Item may be inactive; use Hide inactive |
Product is not visible | Check filters or permissions |
Unable to add invoice item | Check if the item exists and if you have update rights |
Change has no effect | Changes will only apply to future periods |
Invoice Upfront is not selectable | Check if the product contains consumption-based items |
What is the difference between a product and an invoice item?
A billing item is a single cost; a product bundles multiple items.Can I edit a product that is already linked to contracts?
Yes, but only future billing will be affected.What does Invoice Upfront mean?
Billing occurs at the beginning of the period instead of the end.Why can't I change a product?
There may be a tariff import pending approval.Can I export products?
Yes, via the export icon at the top right.Can I translate product names?
Yes, if localization is enabled.Are existing invoices recalculated after changes?
No, existing invoices will remain unchanged.What happens if I delete a billing item?
The item will no longer be billed in future periods.
Product – Template that bundles multiple billing items
Billing Item – Single cost or rate
Periodicity – Frequency at which an item is invoiced
Invoice Upfront – Invoicing at the beginning of the period
Rate – Price of a billing item within a given period
Accounting code – General ledger account for accounting link
Soft delete – Item is hidden but not permanently deleted
Time-sliced – Object with validity period (start and end date)