The Communication tab shows an overview of all attempts to send an invoice to the customer. You can find this tab on the invoice detail page, next to the Details tab.
With this overview you can follow up:
how and when an invoice was sent
whether the shipment was successful
why a shipment may have failed
This is especially useful for issues with email, postal delivery or e-invoicing.
What does this part show?
The Communication tab contains a table of all sending attempts for this invoice.
Overview per sending attempt
Each row in the table represents one sending attempt and shows:
Subject
The invoice number and the type of document, for example an invoice or credit note.
This is a clickable link to the invoice.Type of communication
The way the invoice was sent, such as:e-mail
post
e-invoicing
manually marked as shipped
Document type
Indicates what type of document was sent, such as invoice or credit note.Recipient
Where the invoice was sent to:by email the email address
by mail the postal address
no address is shown with e-invoicing
Shipping date
Date and time the shipment occurred.Status
The current status of the shipment, visually indicated by a color:sent
skipped
sending
failed
Error message
Only visible when a transmission has failed.
Provides a brief explanation of what went wrong.
Filters
At the top of the overview you can quickly filter:
Everything
Shows all sending attempts.Failed
Shows only unsuccessful send attempts.Type of communication, such as email only or post only
Shipping period, via a date range
Creating communication
Every time you send an invoice:
a new communication is automatically added
the progress of the shipment is tracked
the result is saved in this overview
If you attempt to send the same invoice multiple times, you will see multiple lines.
Order and updates
The most recent sending attempts are at the top
The table is automatically updated when status changes
You don't need to refresh the page manually
What can change the overview?
Automatic
New sending attempts
Changes in shipping status
Error messages for failed sends
Manually
Resend a previous shipment
Download communication documents
Status display
Successful and skipped shipments are green
Shipments in progress are indicated in blue
Failed shipments are shown in red
Empty state
When an invoice has never been sent:
is the communication overview empty
this is normal for new invoices
Why don't I see any communication data?
Because the invoice has not yet been sent.
Why is a shipment marked as failed?
This could be due to an incorrect email address, an invalid postal address, or a problem with e-invoicing. See the error message for more information.
Can I retry a failed shipment?
Yes, a shipment can be resent as long as it is recent enough.
Why do I see multiple lines for the same invoice?
Each sending attempt is recorded separately so you can track the complete history.
What does 'skipped' mean?
The shipment was deliberately not carried out, for example due to customer settings or preferences.
Communication
An attempt to send an invoice to the customerSend attempt
One specific action to send an invoiceStatus
Indicates whether a transmission was successful, failed, or in progress.Error message
Explanation why a shipment failed