The payment plan overview shows all payment plans within your organization. A payment plan divides a customer's outstanding balance into multiple installments that are collected over time.
This page is used to:
to track the status of payment plans,
to monitor payment progress,
quickly navigate to details of a specific plan.
The overview page is important because it provides an overview of current, completed, and problematic payment arrangements at a glance.
What does this page show?
The page shows a table in which each row represents one payment arrangement.
For each arrangement you will see:
The unique regulation number
Unique identification of the payment arrangement (e.g. PP-1024).
The linked customer
Customer number and customer name. The name is clickable and opens the customer details page.
The current status
Current status of the scheme, shown with a color code.
The total amount of the scheme
The original amount of the payment arrangement.
The remaining amount
The amount that is still outstanding.
The progression of terms
Number of paid installments compared to the total (e.g. 3/6).
The installment amount and frequency
Reference used for payments.
The next due date (if applicable)
Date of the next term (only for active plans).
The data is automatically updated based on payments, status changes and system processing.
Special indicators
Communication problems
Red warning icon when email or SMS communication has failed.
Hover over the icon for details.Paused arrangements
Orange status badge. Hover to see the reason for the pause.
Actions
From the overview page you can:
Navigate to the detail page of a payment arrangement
Navigate to the customer details page
Create a payment plan
Behaviors & Logic
The remaining amount will automatically decrease as payments are processed.
The next due date is calculated based on the next open term.
Only arrangements with the status Active or Ready for collection show a next due date.
Statuses are automatically adjusted based on payment and failure.
Completed and cancelled arrangements remain visible as a historical overview.
Can I filter by expiration date?
No, filtering by expiration date is not available because this date is calculated dynamically.
Why do I see “–” next to the due date?
This field is only shown for Active or Ready for Collection arrangements.
How do I view all the details of a payment plan?
Click on the regulation number to open the details page.
Can I export payment plans?
Yes, via the Export to Excel option (if available).
Why do I see a red warning icon?
This indicates a communication problem. Hover for more information.
Can I create a new payment arrangement here?
No, this is done via the customer details page or a collection file.
How current is the data?
The page will automatically refresh when updates are made; manual refresh is also possible.
Why don't I see the payment plans tab?
Please check that the feature is enabled and that you have the appropriate permissions.
Payment Plan – Agreement to pay an outstanding amount in installments
Term (Installment) – One payment within a payment plan
Remaining Amount – The amount that is still outstanding
Overdue – Missed Payment Status
SEPA Direct Debit (SDD) – European direct debit method
Payment Reference – Unique reference for payment allocation
Property Group – Grouping of locations or objects
Collection file – File for collection of outstanding amounts